Faq

Before you book

What are Speedy Rides operating hours?

Speedy Ride operates 24 hours a day, 7 days a week. Our call centre may be closed from time to time over very quiet times and on certain public holidays days. However if you make a reservation for any of these days we will allocate a driver to your transfer and we will ensure that at least one call centre agent id available to you and the driver for transfer service support.

How do I make a reservation?

Speedy Ride makes booking a transfer/shuttle as simple as 1, 2 or 3!
1. Book online in seconds by using the booking tool on the homepage
2. Email Make a reservation to info@speedyride.co.za together with the details of your request.
3. Phone us on 076-144-3442 and make your reservation with one of our friendly call centre agents.

How do I pay for my transfer?

Speedy Ride has several secure payment options available to you. Cash payments can be made directly to the driver at the time of your transfer. Electronic Fund Transfers (EFT) can be made directly into our payment account prior to your transfer. If you do not pay the EFT well in advance, please send us your proof of payment to info@speedyride.co.za to ensure that we capture your transfer as paid in full. Credit Card payments can be made securely online via our secure provider Payfast.

What is your cancellation policy?

At Speedy Ride we understand that plans change All we ask is that you give us 6 hours notice prior to your pickup time and we will refund you in full. Please note that Speedy Ride cannot refund you if your transfer is cancelled with less than 6 hours notice prior to your pickup time or in the event of a no-show.

Before you travel

What if I need to change my booking?

At Speedy Ride we understand that plans change. All we ask is that you notify us of any changes to your transfer within 6 hours prior to your pickup time and we will try our best to accommodate the changes you request. Please note that Speedy Ride cannot refund you if your changes are not communicated within 6 hours prior to your pickup time or in the event that a driver is dispatched before you notify us, or in the event of a no-show.

Where do I meet my driver?

At the airport, your driver will wait for you outside the arrival exit door. If you provide a mobile number on booking, we can try to coordinate a meeting point of your choosing. This may not be possible in all cases depending on airport regulations. At another location, such as your home your driver will wait at the closest safe and convenient point. If you live in a guarded/security complex our driver will obey the rules of entry. It is up to you to communicate your pick up with your security and notify our call centre before your transfer.

What if I am running late?

We know these things happen, so if you realise you are running late for your pick up (to the airport or from point-to-point), please use our early warning system. Communicate your delay and estimated time you will need to our call centre at the first opportunity. Our control room will advise the driver of your delay and if necessary (and possible) arrange a later transfer with another driver. However; if we are not notified and the driver has to wait, then waiting costs per hour will apply or you may lose your transfer if we cannot accommodate a later time. (Are there any extra costs). So, when in doubt, give us a shout.

What to do if a driver does not arrive?

When you arrive at the airport look out for the Speedy Ride drivers dressed in black and bright red or your name on the paging board. If do not see your driver or your name on any paging boards contact our call centre at 076-144-3442 and our friendly agents will immediately follow up and call you back with feedback. Remember to stay in one location and tell us where you are so we can find you at the airport. Most importantly do not panic! Many factors can lead to you not spotting your driver right away, such as for getting to provide your flight number or an unforeseen traffic incident delaying your driver by a few minutes. The Speedy Ride control room makes every effort to manage any/all unforeseen incidents. But rest assured, we will not forget about you! For your own peace of mind make sure to always communicate any flight changes or other incidents to us before your transfer.